Farmers Wins Kiplinger's 'Best Firms for Customer Service' for 2nd Year in a Row!

Farmers Insurance was recently awarded the Gold Medal for a second year in a row by Kiplinger's for best Customer Service in the Auto and Home Insurance category (https://bit.ly/3neNuOy). And the reason this is important is because not all insurance companies, or agents, are created equal! You deserve to know what you are getting with your insurance policies, because the worst possible time to find out something isn't covered is AFTER you file a claim.

Here at Farmers not only do we have some of the best coverages to protect your family, but we pride ourselves in making sure you have the RIGHT coverage for your specific needs. My biggest worry as an insurance agent is that someone will file a claim only to have it denied or not fully covered. In that case, you have every right to question your agent as to why they never mentioned the different coverages or options with you as they should have.

The question that would keep me up at night is "Why didn't you ever mention that to me?" And because of that we look at every option available for you AND make sure to cover those different options so you understand what you do (and don't) have on your policies. We dive deep at the Stephen Turner Agency to ensure that question can never be asked of us and to make sure you understand and are confident with the insurance you have with us. Because no one, the agent included, likes surprises in insurance!​

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We take pride in what we do, because helping families like you get the customized protection for your specific needs is so important, yet so often overlooked.  We say it ALL the time, but there is no 'One-Size-Fits-All' when it comes to insurance.

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So ask yourself this: The last time you talked to your agent or switched your insurance did the person go over the coverages with you or just give you the price?

Did that person give you different options for your insurance or ask questions to make sure that everything you own (Jewelry, Firearms, Instruments, Art, Collectibles, etc.) were properly covered? *Many people don't realize that most homeowners policies only cover certain items up to $1,500 without a rider on the policy for those specific items. So if you have an $6,000 wedding ring set with no rider on your policy, your policy would only pay out $1,500 to replace it, making you come out of pocket $4,500! This is just one of DOZENS of examples that I see on a daily basis.*

Insurance is a very intricate industry which is why we have to go through a licensing process and continuing education to ensure we understand the different components and stay up to date with any changes. So if you purchased your insurance online without the help of an agent, or if you have an agent who did not cover all the different aspects of your insurance and give you customized options for your specific situation, you need to shop around. We would love to get you a quote and see how we can help you get better protection and the confidence that if something happens you only have to make one call to get taken care of.

We also provide a free review of your current policies to explain what you ​have and will ask the right questions to make sure that you have the right coverages in place. 

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The Stephen Turner Agency is a 'Best of Georgia 2021' winner for Insurance Agencies and our customers have all agreed. But please don't take our word for it. We want you to be confident in your insurance and your agent, so please see what others are saying about us on Google (bit.ly/3FbKmJn) and check out the Best of Georgia 2021 winners on the Georgia Business Journal website (bit.ly/3Ffj6de).

We would love the opportunity to earn your business and show you the level of service you should be receiving from your insurance agent. With us you don't call 800 numbers and wait on hold forever just to talk to someone who has no idea who you are. You call our local agency and get someone in our office that can help you to make any changes or address any issues right away. When it comes to insurance, many people don't think about it until they need it (Don't worry, we understand). But when you do need it, make sure you know you have the protection you need and can rely on so a bad day doesn't turn worse!

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